Returns policy

Last updated: 2026-10-19

This policy explains refunds, returns (where applicable), and dispute handling when you purchase points or related digital services on AI Web Builder (“the Platform”). Before using the Platform, please also read the Terms of Use.

1. Nature of the product

Points, site hosting, and AI-related features are digital content or online services. Once points are credited and used to pay for services, that portion cannot be “physically returned.”

2. Point purchases and refunds

• After a successful purchase and credit, refunds are generally not provided except where law or these terms require otherwise.
• If the Platform is at fault (for example double charges, or payment without credit due to system error), we will correct, top up points, or refund as you choose within a reasonable time after verification.
• If you dispute deductions or orders, contact operations via the dashboard or support channels first, with order ID and details for review.

3. Cooling-off and consumer protection

Local law may limit cooling-off rights for online services (for example digital content once provided). The Platform follows Taiwan’s Consumer Protection Act and related rules and will provide reasonable explanation and assistance in disputes.

4. Dispute handling

Disputes under this policy or the service should first be resolved in good faith; if not, governing law and courts in the Terms of Use apply.

5. Policy revisions

The Platform may revise this policy and publish updates on the site. Material changes will be reasonably notified; continued use after revision means you accept the updates.